Return and Refund Policy

This page provides detailed information on how to request a return, refund, or exchange in the event that your order does not meet your expectations.

Key Information

Return Period

30 days from the delivery date

Restocking Fee

None

Return Shipping Costs

Paid by the customer

Refund Processing Time

Up to 7 days after approval

Exchanges

Accepted under the conditions listed below

Order Cancellations

If you wish to cancel your order, please email us as soon as possible. We will do our best to process your request before your order is shipped.

support@orivellee.com

Please note: Once the order has been shipped, cancellations can no longer be accepted, you can request a return as listed below.

Exchanges

If you would like to exchange an item, contact us at support@orivellee.com, within 30 days from the date of delivery, with your order number and details of your request.
Our team will provide clear, step-by-step guidance to help you complete your exchange.

Exchange Requirements

Items must be unused and unwashed

Items must be returned in their original packaging

All tags and accessories must be intact

Once your request is received and approved, we will assist in arranging your exchange.

Refunds

After we receive and inspect the returned item, we will notify you by email regarding the approval status.

If approved:

Refunds are processed to your original payment method

The process takes up to 7 days after approval

Refund timing may vary depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@orivellee.com and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and packaging

After verification, we will arrange either:

  • A replacement item, shipped at no cost to you
    or
  • A full refund to your original payment method.

Our team aims to resolve such cases as quickly as possible to ensure your satisfaction.

Returns Requirements

You can return items within 30 days from the date of delivery.

To be accepted, items must meet the following criteria:

  • Unused and unwashed

  • In their original packaging

  • All tags and accessories must be intact

Returns requested after the 30-day period cannot be accepted.

How to Return an Item

1

Contact Us

Email support@orivellee.com with your order number and the reason for the return. Returns without prior approval will not be processed.

2

Follow Our Instructions

Once your return is approved, you'll receive the return address and shipping instructions from our support team.

3

Package Carefully

Ensure the item is securely packaged to prevent any damage during transit.

Note: The cost of return shipping is the responsibility of the customer. For damaged, defective, or incorrect items, return shipping costs are covered by us.

This policy is subject to our Terms of Service.